Cancellation | Return | Refund Policy

Cancellations

Order can be canceled before the shipment. After shipment, it can be only RTO. Once an order gets canceled the amount will be refunded for ‘prepaid orders’.

Cancellation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark, etc.), etc.
  • In case of wrong product price or specification mentioned on info@industrialestores.com
  • Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be canceled.
  • If the area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order that case order can be canceled.
  • Suspected fraudulent information.

Returns

Industrial eStores is happy to serve customers and fulfill their requirements. If a customer receives any product which fulfills the below-mentioned criterion, the customer is eligible for return/exchange:

  • In case, if you received a damaged product, it must be reported to us via email at info@industrialestores.com within 24 hours of delivery with an image of the damaged product along with the packaging pictures.
  • Physical / in-transit damage to the product.
  • Empty packet/some items or accessories are missing.
  • A significant difference is found in the Industrial eStores website as a comparison to the product.
  • Wrong item sent.

The customer is not eligible for return/exchange if

  • Material is  “No longer needed”.
  • Customers tried to handle the industrial product and were unable to use it which leads to any tear/damage.
  • Made to Order/customized product will not be returned.
  • If the customer has not checked the technical details(size, functions, features, etc.) of the product.
  • Product Purchased under clearance sale will not be covered under Return policy.
  • Products sold as a combo can’t be returned individually.

Return Eligibility

In case of returning the product, the customer needs to inform us within 2 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 24 hours of delivery.

  • If the product is delivered defective or damaged, in that case, the customer needs to inform us through Email info@industrialestores.com or call us at +91 7595 887 887(Helpline Number) within 24 hours from the time of delivery.
  • Customers must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label)/ video with Industrial eStores while opening the package in case of Empty Package, Quantity issue, damaged or wrong product within 24 hours of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and in the original manufacturer’s box/packaging as delivered to you.
  • The invoice should be available.
  • Products marked as “non-returnable” on the product detail page cannot be returned.

Returning a Product

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers.

However, in some cases if we cannot provide return service the customer needs to send the product to us through India Post only at the below-mentioned address after the request for reverse pickup is raised: Ammar Industrial Corporation, 67A, Netaji Subhas Road, Kolkata – 700001, West Bengal, India.

Steps to follow to Return a Product:

  • The customer needs to inform us through call/email within 24 hours of receiving the order.
  • The product should be unused.
  • The invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • The customer needs to pack the product properly.
  • The customer will hand over the product to the courier boy.
  • Once the pick-up is done, the product will be sent to us by the courier partner.
  • After receiving the product, a quality check will be done on the product by Industrial eStores which takes 2 days.
  • If a product is found damaged/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

Once sent, the customer needs to share the Courier slip along with the following bank details at info@industrialestores.com/ WhatsApp us +91 7595 887 887 :

  1. Account number
  2. Account holder name (Same as registered with industrialestores.com)
  3. IFSC Code

In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer, and in that case, the customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Refund

  • Once the order gets canceled, the amount will be refunded to the customer after the quality check of the product.
  • Credit/Debit Card/Net Banking/Wallets – 2-4 business days
  • If a transaction is done through NEFT and Cheque then customers need to share the below-mentioned details at our Email Id info@industrialestores.com from registered email id.
  1. Account number
  2. Account Holder name
  3. IFSC Code
  • After receiving the required information for a refund, the refund will be processed in 2-4 business days and the same will reflect in your account in another 2-4 business days.
  • For EMI payment, a refund will be credited in 6-8 business days after cancellation.

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