1. Orders & Shipping

Q: How can I place an order?

A: Browse products, add them to your cart, and proceed to checkout. Enter your shipping address and payment details to confirm.

Q: How long will delivery take?

A: Orders are usually shipped within 1–2 business days. Standard delivery takes 4–7 business days depending on your location.

Q: How do I track my order?

A: Once shipped, you will receive an email/SMS with a tracking link. You can also track from My Orders in your account.

Beyond the shipping and delivery estimates outlined above, the order processing timeline indicates how long it takes to get your order ready for dispatch. At industrialestores.com, the usual processing time is as follows:

2. Payments

Q: What payment methods do you accept?

A: We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) in selected areas.

Q: Is online payment secure?

A: Yes, all transactions are encrypted using SSL security. We do not store your card details.

3. Returns & Refunds

Q: Can I return a product?

A: Yes, products can be returned subject to return policy.

Q: How do I request a return?

A: Go to My Orders → Select Product → Request Return. Our team will arrange a pickup.

Q: How long will it take to get my refund?

A: Refunds are processed within 5–7 business days after we receive the returned item.

4. Account & Profile

Q: Do I need an account to shop?

A: You can browse without an account, but to place an order, you need to sign up

Q: I forgot my password. What should I do?

A: Click on Forgot Password at login, and reset it using the link sent to your email.

5. Offers & Discounts

Q: How do I apply a coupon code?

A: On the checkout page, enter your coupon code in the "Apply Coupon" box. The discount will reflect before payment.

Q: Can I use multiple coupons?

A: Only one coupon can be applied per order.