+91 7595887887
info@industrialestores.com
1. Orders & Shipping
Q: How can I place an order?
A: Browse products, add them to your cart, and proceed to checkout. Enter your shipping address and payment details to confirm.
Q: How long will delivery take?
A: Orders are usually shipped within 1–2 business days. Standard delivery takes 4–7 business days depending on your location.
Q: How do I track my order?
A: Once shipped, you will receive an email/SMS with a tracking link. You can also track from My Orders in your account.
2. Payments
Q: What payment methods do you accept?
A: We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) in selected areas.
Q: Is online payment secure?
A: Yes, all transactions are encrypted using SSL security. We do not store your card details.
3. Returns & Refunds
Q: Can I return a product?
A: Yes, products can be returned subject to return policy.
Q: How do I request a return?
A: Go to My Orders → Select Product → Request Return. Our team will arrange a pickup.
Q: How long will it take to get my refund?
A: Refunds are processed within 5–7 business days after we receive the returned item.
4. Account & Profile
Q: Do I need an account to shop?
A: You can browse without an account, but to place an order, you need to sign up.
Q: I forgot my password. What should I do?
A: Click on Forgot Password at login, and reset it using the link sent to your email.
5. Offers & Discounts
Q: How do I apply a coupon code?
A: On the checkout page, enter your coupon code in the "Apply Coupon" box. The discount will reflect before payment.
Q: Can I use multiple coupons?
A: Only one coupon can be applied per order.
